Privacy policy

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. On this website, personal data is only collected and processed to the extent necessary. The following declaration gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose.

Name and address of the controller

The responsible body within the meaning of data protection legislation is:

ARBONIA climate AG
Amriswilerstrasse 50
9320 Arbon


1. Personal data

Various personal data is collected when you use this website. Personal data is data with which you can be personally identified. Personal data is data with which you can be personally identified.


2. Children

Children (up to the age of 18) should not transmit any personal data to us without the consent of their parents or guardian. We encourage all parents and guardians to instruct their children in the safe and responsible use of personal data on the internet. In any case, we will not knowingly collect or in any way use personal data from children or disclose it to third parties.


3. Collection and processing of personal data

a) When you are visiting our website

When you visit our website, we process the data which your browser automatically transfers to us. This data includes your IP address, the time of the server request, the browser type and browser version, the operating system used, the referrer URL, and the host name of the accessing computer. We only process personal data concerning the use of our website to the extent necessary to allow the user to use of the service.

Such data is only collected and processed for internal, statistical purposes. The basis for data processing is processing data to fulfil a contract or pre-contractual measures. Further basis for data processing is our a legitimate interest in processing the data in order to ensure the stability and security of the website.

In some cases we also use cookies. Cookies are small text files that are stored on your computer and saved by your browser. Our Internet pages use cookies in several places. They make our website more user-friendly, effective, and secure. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Cookies do not cause any harm to your computer or contain viruses. We have a legitimate interest in storing cookies for technically error-free and optimised provision of the services our website provides.


How can I prevent cookies being saved?

If you wish to block cookies, you can change your browser settings accordingly. Here you will find the instructions for setting cookies in the most important browsers:

Blocking cookies means that no information about device or browsing behaviour is stored when visiting our website. Blocking cookies will affect the functionality of our website. It may mean that you cannot use all functions and services that we can offer you.

Other cookies that are stored (e.g. cookies for analysing your surfing behaviour) are treated separately in this data protection declaration.

b) When using a contact for / sending an email

If you send us an email or fill in the contact form, the data you have submitted voluntarily (e.g. title, first name, surname, telephone number, company name) will only be used for correspondence with you. Otherwise, we would explicitly point this out to you and request your consent.

Please refrain from transmitting confidential information by email, as communication this way does not use a secure data connection. The contacts are stored in the inboxes of the respective email addresses. The Arbonia Group email infrastructure is hosted in Switzerland and Germany.

Your personal data will be processed on the basis of your consent. You can withdraw this consent at any time. To do this, simply send an informal message by email to . The lawfulness of any data processing transactions already carried out remains unaffected by your consent being withdrawn.

The data entered by you in the contact form will be retained by us until you request us to delete the data, withdraw your consent for storage, or if the purpose for the storage of the data no longer applies (e.g. after processing your request has been completed). Legal retention periods remain unaffected.


4. Analysis of usage data and use of analysis tools

Our aim is to tailor the contents of our website as precisely as possible to your interests and in this way improve our offer for you. We use various web analysis services for this demand-oriented design and to continuously optimise our website. Declarations on these analysis tools find out more in our Cookie data protection declaration (link in footer).


5. Passing on personal data and data processing by third parties

As a matter of principle, we treat your personal data as confidential and only pass it on if you have consented to this, if we are legally obliged or entitled to do so, or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.

We also disclose your personal data to third parties to the extent that this is necessary or expedient in the context of the use of the website or for the possible provision of the services requested by you (also outside the website).

The legal regulations regarding passing on personal data to third parties are of course complied with. Where we use order processors to provide our services, we take appropriate legal precautions and technical and organisational measures to ensure that your data is protected in accordance with the relevant legal requirements.

If the level of data protection in a country where the data is processed does not comply with the applicable data protection regulations, we will contractually ensure that the protection of your personal data is equivalent to that in Switzerland or the EU/EEA at all times, for example by including the EU standard contractual clauses.

If data is exchanged within the Group, we ensure that your data is protected by means of appropriate contracts and in compliance with the applicable data protection regulations.


6. Services or third-party content on our website

We offer third-party services and/or content on our website. If you use such third-party services or if third-party content is displayed, then communication data is exchanged between you and the respective provider for technical reasons. We do not monitor the websites nor the data protection practices of the third parties who manage these websites. Accordingly, this data protection declaration does not apply to pages or services of third parties we provide a link to.

The respective service or content provider can also collect additional data and use it for their own other purposes. To the best of our knowledge, we have configured the services and content of providers who process data for their own purposes so that either the communication for other purposes than for presenting the services or content on our website is blocked or that personal data can only be collected if you have decided to use the respective service. However, as we have no control over the data that is collected and processed by third parties, we are not able to provide binding information on the scope and purpose of such processing of your data by the respective third party.


a) Website links

We provide links referring to pages of third parties to optimise the information you are provided with on our website. As they are websites of other providers, we do not have any influence on the contents that the provider is exclusively responsible for. Accordingly, this data protection declaration does not apply to third-party pages we have provided a link to.


7. Deletion of personal data

Providing we do not specify any particular retention periods in this data protection declaration, these general rules apply:

As a general rule, your data will be deleted as soon as it is no longer necessary for the intended purposes or if you withdraw your consent or object to its use for legitimate reasons. Beyond this point in time, data will only be stored if this is necessary according to legal regulations which we are subject to (e.g. tax and commercial law regulations) or if data is needed to establish, exercise, or defend against legal rights.


8. Data security

We take technical and organisational security precautions to protect your personal data against manipulation, loss, destruction, or against access by unauthorised persons and to ensure the protection of your rights and compliance with applicable data protection regulations.

The measures taken are designed to ensure the confidentiality and integrity of your data and to ensure the availability and resilience of our systems and services in processing your data on an ongoing basis. They are also designed to ensure the rapid restoration of the availability of your data and access to you in the event of a physical or technical incident.

Our data processing and our security measures are continuously being improved in line with technological developments.

We also take our own internal data protection very seriously. Our employees and the service companies we deploy are obliged to maintain confidentiality and to comply with the provisions of data protection law. They are also only granted access to personal data to the extent necessary.


9. Your rights

In the following we set out what rights you have in relation to your personal data. Please note that data protection regulations and practices are subject to change. It is therefore advisable and necessary to keep abreast of changes in legal provisions and company practice.

Rights of information and rectification

You can obtain information about your data stored by us at any time without giving reasons at You also have the right to request the correction of your incorrect personal data and, if necessary, the completion of incomplete personal data in our systems.

Rights to restricting processing

You can request the restriction of the processing of personal data concerning you via Where processing personal data relating to you has been restricted, such data may only be processed – apart from being stored – with your consent or to establish, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest.

Right of deletion

You have the right to request via that your personal data be deleted, e.g. if the data is no longer required for the purposes pursued. However, if we are obliged to retain your personal data for legal or contractual retention reasons, we can only restrict or block your personal data in these cases to the extent necessary.

Right to be informed

If you have asserted the right to rectification, erasure or restriction of processing against us, you have the right to be informed via about the recipients to whom your personal data has been disclosed by us.

Right to data transfer

You have the right via to receive your personal data, which we process automatically on the basis of your consent or for the performance of a contract, in a structured, common and machine-readable format, or to request the transfer of this data to a third party. If you request direct transfer of the data to another controller, this will only be done insofar as this is technically feasible.

Right to object

You have the option to object to the data collection and storage presented in the privacy policy. You can withdraw your consent to data collection and use at any time in future, without stating reasons, at

Right of appeal

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes applicable data protection laws.


10. Amendment to the data protection declaration

This data protection declaration may be subject to amendments, for example due to amendments in the law or changes in processing. We therefore ask you to read this page regularly.


11. Contact

Your trust is important to us. So we would like to be available to answer your questions regarding processing your personal data at any time. If you have any questions that are not answered by this privacy statement, or if you would like more detailed information on any point, please contact us via email at


Status: October 2023